Shipping policy

1. Scope and Applicability

This policy applies to all wholesale orders placed through Akita Communication for the bulk purchase of mobile accessories and related products.

2. Order Processing Time

  • Order Confirmation: All orders are processed only after full payment has been successfully received and verified.
  • Processing Window: Orders are typically processed and prepared for shipment within 2 to 5 business days from payment confirmation.
  • Stock Availability: In the event of a stock shortage, the customer will be notified within 24 hours of payment receipt, and an estimated revised shipping date will be provided.

3. Shipping Methods and Partners

As a wholesale distributor, Akita Communication primarily uses third-party logistics (3PL) providers and common carriers.

  • Standard Shipping: Orders are shipped via reputable domestic transport services (e.g., dedicated freight carriers, major courier services like Shiprocket,Delhivery,DTDC, Blue Dart, or local logistics).
  • Customer-Designated Carrier: Customers have the option to specify and arrange pickup by their preferred logistics partner. The customer must notify Akita Communication of the carrier and provide the necessary booking details.
  • Local Pickup: Customers in Kozhikode or surrounding areas may opt for self-pickup from our warehouse at a scheduled time.

4. Shipping Costs and Payment

A. Calculation of Charges

Shipping charges are calculated based on the total volumetric weight and the destination pin code. Charges may include packaging, handling, and insurance (if applicable).

B. Freight Responsibility

Unless a prior written agreement states otherwise, all shipments are made on a Freight Collect or Ex-Works (EXW) basis, meaning the Customer is responsible for all shipping and freight charges.

  • The final freight charges will be communicated to the customer for approval and payment before the order is dispatched.
  • For Freight Prepaid orders (where Akita pays the shipper), the shipping costs will be added to the customer’s final invoice.

5. Estimated Delivery Timelines

Delivery timelines are estimates and commence from the date the order is dispatched, not the date the order is placed.

Destination Zone Estimated Transit Time (Post-Dispatch)
South India (Kerala, TN, KA) 3 – 5 Business Days
West/Central India (MH, GJ, MP) 5 – 8 Business Days
North/East India 7 – 12 Business Days
  • Disclaimer: Delays caused by the courier service, public holidays, political instability, or natural disasters are outside the control of Akita Communication, and we are not liable for such delays.

6. Shipment Inspection and Damages (Critical for B2B)

Due to the nature of wholesale shipping, a strict protocol for receiving goods must be followed:

1.Visual Inspection: Upon delivery, the customer/receiver must thoroughly inspect the external packaging for any signs of tampering, crushing, or water damage before signing the Proof of Delivery (POD).

2.Damaged Goods: If the outer packaging is visibly damaged, the receiver MUST make a note on the carrier's POD document (e.g., "Received with crushed carton"). Failure to note external damage may void any claim.

3.Claim Window: Any claims for transit damage or missing items must be reported to Akita Communication via email within 48 hours of signing the POD, accompanied by photographic evidence of the damaged product and packaging.

4.Risk of Loss: The risk of loss or damage to the goods is passed to the customer once the goods are handed over to the third-party carrier. Akita Communication will assist the customer in filing a claim with the carrier, but the customer remains responsible for securing freight insurance.

7.Delivery Failure

If a shipment is returned to Akita Communication due to an incorrect address provided by the customer or the customer's refusal to accept the delivery, the customer will be responsible for the original shipping costs plus any return shipping fees.